The Oregon Clinic Accepts Most Insurance Plans

The Oregon Clinic accepts most insurance plans and will bill both primary and secondary insurance plans as a courtesy. However, primary responsibility for the account is yours. If you are insured directly through the State of Oregon or the Oregon Health Plan, please bring your current medical card to your appointment.

Some insurance plans have restrictions or a specific provider panel that patients must access. Please check with your insurance carrier for specific eligibility, benefits, provider panel and/or referral requirements as they apply to you. If you have insurance-related questions, please call our central billing and business office at (503) 963-2801.
 
In some cases, a physician is unable to accept new Medicaid patients or certain insurance carriers. Please ask when you call to be sure your care will be covered. 

Contracted Insurances*:

  • Aetna
  • Cigna
  • GreatWest
  • HealthNet
  • MODA
  • PacificSource
  • Providence
  • Regence
  • Tricare
  • United Healthcare
     

Contracted Networks:

  • Coventry
  • First Choice Health Network
  • MHN
  • MultiPlan
  • PHCS
  • Providence Preferred
  • Healthcare Resources NW

Medicare/Medicaid Plans:

  • Care Oregon
  • Family Care

Please note that we do not participate in the following plans: United Healthcare Medicare plans, including AARP Medicare, Humana, Washington Medicaid, Lifewise.

*We contract with all lines of business for the listed contracted insurances (Commercial, Medicare & Medicaid).

Can I pay my bill online?

New users: Please follow the following instructions based on the type of statement you received:

  • Paper statement - Click on Easy Click and Pay in the sidebar on the right. Use the Bill Pay Code at the bottom of your statement along with the balance due amount to set up your secure access to MyHealth Connection.
  • Electronic (e-mail) statement - Click on the URL in the email you received. This will take you to MyHealth Connection, where you’ll need to create an online account.

Existing users: If you previously retrieved your electronic statements using our secure messaging system, you need to use the same login ID and password to access MyHealth Connection. Online Bill Pay is now fully integrated into MyHealth Connection, so only one logon is needed.

Do you offer charity discounts?

If a patient is experiencing a financial hardship and provides us with income verification, we may be able to offer a charity discount. Our decision is based on the poverty guidelines by family size as defined by the federal government. Please contact our Financial Counselor Department at (503) 963-2900 for details.

How do I reach The Oregon Clinic if I have a question on my bill?

The Oregon Clinic Business Office Financial Counselors can be reached at (503) 963-2900 from 8:00am through 4:30pm, Monday through Friday. After hours, you can leave a voicemail message and your call will be returned on the next business day.

What do I do if I made a payment in error?

If you believe you have made a payment in error or have any other issues or questions regarding payment history on your account with The Oregon Clinic, please contact us at (503) 963-2900. Our customer service staff will work with you to meet your needs.

What if I can't pay my bill in full?

We request that all balances be paid upon receipt, or broken into three equal monthly payments. If you are unable to do either of these options, a payment plan may be offered. Please contact our Financial Counselor Department at (503) 963-2900.

Where do I send my payment?

All payments should be sent to our Post Office Box.

The Oregon Clinic
MS 163, PO Box 5087
Portland, OR 97208-5087

It is the policy of The Oregon Clinic to post all patient payments within 1-3 business days of receipt. We will apply the payment towards the oldest outstanding visit unless otherwise specified. If you need to make payment arrangements, please contact our Financial Counselors at (503) 963-2900.

We also accept credit and debit payments online. Follow the instructions under "Can I pay my bill online?" to make a payment and to learn more.

Why did it take so long for my insurance to pay?

Insurance billing requires many steps and can take many weeks to complete. We are available for questions that you may have about our bill. We work with the insurance company to ensure correct claims processing. However, questions about how your insurance processed a specific claim should be directed to your insurance company. They can answer questions regarding how your policy and coverage apply to your care.